Shipping Policy

Thank you for shopping with Casa Luvia.

Order Processing

Orders are processed within 2–5 business days after payment confirmation.

Once your order has been processed and shipped, tracking details will be provided where available.

Estimated Delivery Time

Delivery times may vary depending on your location, courier handling, customs clearance, and our fulfilment partner.

Estimated delivery may take approximately 7–20 business days, depending on the destination.

Please note that delivery delays may occasionally happen during peak seasons, holidays, customs checks, or courier delays.

Shipping Address

Please ensure your shipping address is correct before placing your order.

Casa Luvia is not responsible for delays or lost parcels caused by incorrect or incomplete shipping details provided by the customer.

Order Tracking

Once your order has been shipped, you will receive tracking information where available.

If you have not received tracking details after your order has been processed, please contact us through our Contact page.

Lost or Delayed Orders

If your order is significantly delayed, please contact us with your order number so we can assist you.

We will review the situation with our fulfilment partner and courier where applicable.