Return Policy
At Casa Luvia, we want you to feel happy and confident with your order. Please read our return policy carefully before making a purchase.
Return Window
We accept return review requests within 7 days of the item being delivered.
To be eligible for review, the item must be:
- Unused
- Unworn
- Unwashed
- Unaltered
- In its original condition and packaging
- With tags attached, where applicable
Items that have been worn, washed, damaged after delivery, altered, or returned without approval will not be accepted.
Change of Mind / Wrong Size
We currently do not accept returns for change of mind, personal preference, or incorrect size selection.
Please check the product description and size chart carefully before placing your order, as sizing may vary slightly depending on the item.
Damaged, Defective, or Incorrect Items
If you receive an incorrect, damaged, or defective item, please contact us within 7 days of receiving your order.
Please include your order number and clear photos or videos showing the issue. Once reviewed, we may offer a replacement, refund, or store credit depending on the situation.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Please do not send any item back without contacting us first. Returns sent without approval may not be accepted.
How to Request a Return
Step 1: Contact Us
Email us at [your email here] within 7 days of receiving your order.
Please include:
- Your full name
- Order number
- Item name
- Reason for return request
- Clear photos or videos of the item, especially if it is damaged, defective, or incorrect
Step 2: Wait for Review
Our team will review your request and respond with the next steps.
If your request is approved, we will provide return instructions and the return address.
Step 3: Pack the Item
Please pack the item securely in its original condition and packaging.
The item must be unused, unworn, unwashed, and undamaged.
Step 4: Ship the Item Back
Send the item to the return address provided by our team.
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Step 5: Send Proof of Return
After shipping the item, please send us the tracking number or proof of shipment.
Step 6: Refund, Replacement, or Store Credit
Once the returned item has been received and inspected, we will update you on the outcome.
If approved, we may issue a refund, replacement, or store credit depending on the situation.
Important Notes
Casa Luvia reserves the right to reject return requests that do not meet our return policy requirements.
Shipping fees, if any, are non-refundable unless the issue was caused by an incorrect, damaged, or defective item.
For any questions, please contact us through our Contact page.